1. What types of packaging products do you sell?

At HorizonHUB, we offer a wide range of packaging products to meet your shipping and packaging needs. Our product catalog includes:

1. Mailing Boxes: Sturdy and reliable boxes for mailing various items.
2. Shipping Cartons: Durable cartons suitable for shipping and storage purposes.
3. Bubble Envelopes: Padded envelopes designed to protect delicate items during transit.
4. Rigid Envelopes: Stiff and rigid mailers for documents and fragile items.
5. Packaging Tape: High-quality adhesive tapes for secure sealing of packages.
6. Freight Labels: Labels designed for shipping and freight identification.
7. Courier Bags: Lightweight and durable bags ideal for courier services.
8. Plastic Bags: Versatile plastic bags in various sizes for packaging and storage.
9. Wrapping Paper: Attractive and protective paper for gift wrapping and packaging.
10. Protective Packaging: This category includes bubble wrap and void fill materials to cushion and protect your items during shipping.

Whether you need packaging for personal or business use, our diverse product selection ensures you'll find the right packaging solution for your needs. If you have specific questions about any of our products or need assistance in choosing the right packaging, please don't hesitate to reach out to our friendly customer support team.

2. Can I request custom packaging solutions?

Absolutely! We understand that sometimes, standard packaging options may not fully meet your unique requirements. That's why we offer the flexibility to request custom packaging solutions tailored to your specific needs.

Our custom packaging solutions allow you to:

1. Design Your Own: You can work closely with our team to design packaging that reflects your brand identity, incorporates your logo, and matches your branding guidelines.

2. Choose Materials: Select the materials, colors, and finishes that align with your product and brand aesthetics.

   Specify Dimensions: Customize the size and dimensions of your packaging to ensure it perfectly accommodates your products.

   
   

   Add Features: Incorporate special features such as handles, inserts, or closures to enhance the functionality and presentation of your packaging.

   Print Custom Graphics: We offer high-quality printing options to showcase your designs, artwork, or messaging on your custom packaging.

4. To get started with a custom packaging request, simply reach out to our dedicated team of experts through our contact options, and they will guide you through the process. We're here to help you create packaging that not only protects your products but also makes a memorable impression on your customers.

 

3. Do you offer bulk discounts on packaging items?

Yes, we understand that managing packaging costs is essential for businesses of all sizes. To help you save on your packaging expenses, HorizonHUB offers bulk discounts on our products.

Our bulk discount pricing structure is designed to provide cost-effective solutions as your order quantity increases. The more you buy, the more you save. This allows you to optimize your packaging budget while still ensuring top-quality packaging materials.

If you're interested in taking advantage of our bulk discounts or want to inquire about specific pricing for larger quantities, please reach out to our customer support team. They will be happy to assist you in finding the best pricing options for your needs.

At HorizonHUB, we are committed to providing you with not only high-quality packaging products but also cost-effective solutions that align with your business goals. Don't hesitate to get in touch with us to discuss your bulk order requirements and discover how we can help you streamline your packaging expenses.

 

4. What are your shipping options and rates?

At HorizonHUB, we offer a variety of shipping options to ensure your packaging products reach you in a timely and cost-effective manner. Here are the details of our shipping options and rates:

Domestic Parcel Shipping: For parcels shipped within Australia, we primarily use trusted carriers like Auspost, Courier Please, and Startrack. The shipping rates for parcels vary depending on the size, weight, and destination of your order. During the checkout process on our website, you'll have the opportunity to select the shipping option that best suits your needs, and the associated shipping costs will be displayed for your review.

Bulk and Local Delivery: For bulk orders or deliveries within specific local areas, we utilize our own delivery team in combination with courier services. This allows us to efficiently handle larger quantities and ensure prompt delivery to your location. If you have a bulk order or need a local delivery, please contact our customer support team for customized shipping solutions and pricing.

Free Delivery in Melbourne: We're pleased to offer free delivery within Melbourne areas for orders totaling $300 or more. This special offer is our way of showing appreciation for your business and making it even more convenient for our valued Melbourne customers to access our packaging products.

Please note that shipping rates and options may be subject to change, so we recommend checking the most up-to-date information on our website or contacting our customer support team for any specific inquiries or requests regarding shipping. We are dedicated to ensuring your packaging products are delivered to you efficiently and affordably, no matter where you are in Australia.

 

5. Can I track my order?

Yes, tracking your order is easy and convenient when you shop with HorizonHUB. We provide tracking numbers for every order, allowing you to monitor the status and location of your shipment in real-time.

To track your order, you have two convenient options:

1. Online Tracking: You can visit the websites of our trusted shipping carriers, such as Auspost, Courier Please, or Startrack, and enter your provided tracking number. These carriers offer user-friendly online tracking interfaces that display the current status and estimated delivery date of your package.

   Contact Our Customer Service Team: If you prefer a more hands-on approach or have any questions about your order, our dedicated customer service team is here to assist you. Simply reach out to our team, and they will be happy to check the status of your order and provide you with any additional information you may need.

3. With our transparent tracking system, you can stay informed about the progress of your package from the moment it leaves our facility until it arrives at your doorstep. This ensures peace of mind and allows you to plan accordingly for the receipt of your packaging products.

Feel free to utilize the tracking option that suits you best, and don't hesitate to contact our customer service team if you have any inquiries or require assistance with tracking your order. Your satisfaction is our priority, and we're here to provide the support you need throughout the shipping process.

 

5. What payment methods do you accept?

we offer a variety of secure and convenient payment methods to make your shopping experience as smooth as possible. You can choose from the following payment options:

1. Major Credit Cards: We accept payments made with major credit cards, including Visa, Mastercard, American Express, and Discover. Our secure payment gateway ensures that your card information is processed safely and securely.

   Bank Transfer: If you prefer to pay via bank transfer, you can select this option during the checkout process. Please use your order number as the payment reference when initiating the bank transfer. Keep in mind that it may take 1 to 2 business days for the payment to clear, and your order will be processed once the payment is received and verified.

   PayPal: We also offer the convenience of PayPal as a payment method. PayPal is a trusted and widely used online payment platform that allows you to securely make payments using your PayPal account or major credit cards linked to your PayPal account.

3. With these payment options, you can choose the method that best suits your preferences and needs. Rest assured that all transactions made through our Shopify store are protected by advanced security measures to safeguard your financial information.

 

6. Can I request an invoice for my purchase?

HorizonHUB is a GST registered Australian company, and all of our prices include the 10% Goods and Services Tax (GST). If you require a tax invoice for your purchase, we are more than happy to provide one.

Here's how you can request an invoice:

1. Automatic Invoicing: By default, we will automatically generate a tax invoice for your purchase and email it to you once your order is processed. You should receive this invoice shortly after your order is confirmed.

   Manual Request: If you need a tax invoice for your records or any other purposes and haven't received one automatically, please contact our customer support team. They will promptly assist you in generating and sending the invoice to your preferred email address.

Our tax invoices include all the necessary details, such as the GST component, order total, and relevant business information, making it easy for you to keep accurate records of your purchases.

If you have any specific requirements or need assistance with your invoice, feel free to reach out to our customer support team, and they will be happy to assist you. We're committed to ensuring that your shopping experience with us is both convenient and compliant with Australian tax regulations.

 

7. Do you have a satisfaction guarantee?

At HorizonHUB, we are confident in the quality of our products, and we stand behind them with a 100% satisfaction guarantee. We want you to have complete peace of mind when shopping with us.

Our Satisfaction Guarantee Includes:

1. Quality Assurance: We take pride in offering top-quality packaging products. If you are not entirely satisfied with the quality or performance of any item you purchase from us, please let us know. We are committed to addressing your concerns and ensuring your satisfaction.

   Best Price Guarantee: We are dedicated to providing you with the best value in the market. If you find a lower price for the same product elsewhere, please inform us, and we will do our best to match or beat that price. Our goal is to offer you competitive pricing without compromising on quality.

   90-Day Money-Back Guarantee: We are so confident that you will be satisfied with your purchase that we offer a 90-day money-back guarantee. If, within 90 days of receiving your order, you are not completely happy with your purchase, you can return it for a full refund.

3. We want your experience with HorizonHUB to be exceptional, and our satisfaction guarantee reflects our commitment to delivering the best products and service to our customers.

 

8. What is your return policy?

we want all our customers to be delighted with their purchases. To ensure your satisfaction, we offer a 30-Day Satisfaction Guarantee for all products bought through us. Our return policy is designed to be fair and straightforward.

Here are the key details of our return policy:

30-Day Satisfaction Guarantee:

• If, for any reason, you are not completely satisfied with the product you have purchased from us, you can return it within 30 days from the date of purchase.
• We will issue a refund for the purchase price of the item, excluding any delivery fees you may have incurred during the initial shipment.
• To initiate a return, please contact our customer support team for further instructions and a return authorization.
• All returned items must be in their original, unused condition, and in their original packaging.

• Our goal is to provide you with a hassle-free return process and ensure your satisfaction with our products. If you have any questions or need assistance with a return, please don't hesitate to reach out to our customer support team. We're here to make the return process as smooth as possible and to address any concerns you may have.

9. How can I contact your customer support team?

Contacting our customer support team at HorizonHUB is easy, and we are here to assist you with any questions, concerns, or assistance you may need. Here are the ways you can reach us:

1. Email: You can send us an email at info@horizonhub.com.au. Our team will respond to your inquiry promptly, typically within 2 hours during our business hours.

2. Phone: Feel free to give us a call at 1300 699 388. Our friendly customer support representatives are available to assist you over the phone during our business hours.

3. Contact Form: Visit our [Contact Us] page on our website, where you can fill out a contact form with your details and inquiry. We will get back to you as soon as possible.

Our customer support team is here to ensure your shopping experience with HorizonHUB is smooth, convenient, and enjoyable. Whether you have questions about our products, need assistance with an order, or have any other inquiries, please don't hesitate to get in touch with us. We're here to help and look forward to assisting you.